Refund policy

REFUND POLICY

At NAVA, we take pride in the quality of our jewellery. Since our pieces are curated and processed specifically for each order, please review our policy below:

1. ELIGIBILITY FOR REPLACEMENTS

We only offer replacements or credits for items that arrive in the following conditions:

  • Damaged on arrival: Items that were damaged during transit.

  • Manufacturing defects: Any clear defect in the production of the piece.

  • Incorrect items: If you received a different item than what you ordered.

2. NON-RETURNABLE ITEMS

To maintain our service standards, we do not accept returns or offer refunds for:

  • Change of mind: "Buyer’s remorse" after the order has been processed.

  • Wrong size ordered: Please ensure you check our size guides before purchasing.

  • General dissatisfaction: Items that do not meet personal expectations or preferences if they are not defective.

3. HOW TO SUBMIT A CLAIM

If your item is damaged or incorrect, you must submit a claim within 30 days of delivery:

  1. Take clear photos of the damage or the incorrect item received.

  2. Email us at navajewellery01@gmail.com with your Order Number and the photos attached.

  3. We will review your claim and respond within 2 business days. If approved, a replacement will be sent to you at no extra cost.

4. CANCELLATIONS

Please review your order carefully before payment. Once an order is paid and enters our system, it cannot be cancelled as the fulfillment process begins immediately.

 

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please CONTACT us through our CONTACT page.